Claims intimation can be done via phone or email.

Our policy entails that we discharge and pay fully documented claims in the following manner:

Category of LossEstimated Adjustment Period/ Issue of repair orderEstimated Payment Period (from signing of Discharge Voucher)
Motor (Own Damage repairable)48 hours10 working days
Motor (Total Loss excluding theft)48 hours10 working days
Non Motor Claims (up-to K50,000)5 working days10 working days

Claims intimation can be done via phone or email or by filling out the intimation form below.


Claims service is the cornerstone for success as an insurer. At Phoenix, we endeavor to maintain a fast and fair claims service. Our aim is to be the industry’s best by resolving claims swiftly and fairly.

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