Our policy entails that we discharge and pay fully documented claims in the following manner:
| Category of Loss | Estimated Adjustment Period/ Issue of repair order | Estimated Payment Period (from signing of Discharge Voucher) |
|---|---|---|
| Motor (Own Damage repairable) | 48 hours | 10 working days |
| Motor (Total Loss excluding theft) | 48 hours | 10 working days |
| Non Motor Claims (up-to K50,000) | 5 working days | 10 working days |
Claims intimation can be done via phone or email or by filling out the intimation form below.
Claims service is the cornerstone for success as an insurer. At Phoenix, we endeavor to maintain a fast and fair claims service. Our aim is to be the industry’s best by resolving claims swiftly and fairly.
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