Claims service is the cornerstone for success as an insurer. At Phoenix, we endeavor to maintain a fast and fair claims service. Our aim is to be the industry’s best by resolving claims swiftly and fairly.

Our policy entails that we discharge and pay fully documented claims in the following manner:

Name (required)

Email (required)

Phone Number (required)

Policy Number (required)

Cover Note Number (required)

Loss/Accident Date (required)

Vehicle Registration Number (required)


Upload supporting files to attach

By submitting this form, you affirm that all information supplied is correct and accurate

Category of Loss Estimated Adjustment Period/ Issue of repair order Estimated Payment Period (from signing of Discharge Voucher)
Motor (Own Damage repairable) 48 hours 10 working days
Motor (Total Loss excluding theft) 48 hours 10 working days
Non Motor Claims (up-to K50,000) 5 working days 10 working days


Claims intimation can be done via phone or email or by filling out the intimation form below.

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